Dealer Board
Maintenance and Support

We provide an extensive range of professional services from our highly experienced technical team.  Our many years in this sector mean that we undertand the need for flexibility and inventive solutions.  You will find that we are more than happy to accomodate your individual requirements and timescales.

• Support contracts available across the entire portfolio.
• Options are available from 40 minute response to 24/7 and onsite attendance.
• Power downs, MAC projects and regular preventative checks can be built in to your SLA.
• Our Work Management System, provides an audit trail of all support responses.
• Engineers are all trained by the appropriate manufacturers.
• Support for:
• Trading Platforms
• Voice Recording Systems – current and legacy
• IP & Digital Telephony
• Brands supported include:
• Nortel, Avaya, Cisco, Cybertech, Redbox,Versadial, IP Trade, BT ITS, Etrali, NICE, Wharton Electronics

To find out more about the range of services we offer choose from the list of categories below.

System management

We undertake complete management of any or all of your voice systems, including on-site personnel if required. Services include 1st and 2nd line support, replay and media management services, desktop MAC’s, 3rd line manufacturer escalation and integration resolution. All staff are supported by our technical support team ensuring a wealth of experience is always available.

To further enhance our offering, we have embarked on a number of strategic partnerships to extend the range of systems and services we can support.

On-site engineers

Dedicated system specialists can be provided to work exclusively for you, look after all voice systems, providing Business Telephone System maintenance and support.

Working as part of your team and according to your hours. All AVT personnel are covered in the event of holidays and sickness. Our experience within business critical environments ensures that we provide personnel and responses that reflect the importance of your business communications.